Coronavirus (COVID-19) Business Continuity Update (amended 23/03/2020)
In response to the latest Government advice and to protect our staff, we have taken the extraordinary decision to ask them to work from home from Tuesday 24th March onwards.
Extensive testing proved that our systems are well-equipped for this and we don’t expect you to notice any difference in the service you’ll continue to receive.
EXTENDED OPENING HOURS
We recognise that work and home patterns may be disrupted so we’re here to help you for longer over the coming weeks. With immediate effect, we’ll be open Monday to Saturday 9am to 8pm to ensure you can get hold of us when you need to.
Many of you already use our secure online payment facility and we would encourage you to do so if you wish to renew your existing policy. Please make sure that you make your payment prior to the expiry date of your current policy.
Alternatively, you can make payments directly into our Client Account – HSBC, sort code 40-17-05, account no. 03662853. It would help us if you could email us to confirm that you have chosen this payment method.
However you wish to pay, please ensure that you quote your client reference (which is at the top of any letters we have sent you).
As we have moved to working away from the office, it is no longer possible to accept cheque payments, but you should be able to ask your own bank to make the payment for you, if you do not have online banking facilities.
We are here to help if you have queries or require further assistance and payments are monitored daily, so that we can ensure continuity of cover and send your renewal confirmation & relevant documentation.
In summary, we are open for business as normal (with extended opening hours), we are very much here for you and our staff are ready and willing to provide whatever assistance you require. Your continuing support will be even more appreciated during these testing times.
We will continue to provide updates as anything changes.